Support

Email support@phonyx.app. Messages are usually answered within one working day, and within five at the latest — the same promise the refund policy makes.

English and Russian are answered in kind. Any other language is welcome; the reply may be in English.

Write from the address on your account, or say which account it is about. Say what you were doing, what you expected and what happened instead, and roughly when — a link to the reading in question, if there is one, saves a round of questions.

For anything about a payment: the date and the amount are enough. We can see whether it reached us and credit it by hand if the minutes did not arrive.

Purchases are made through Freemius, the merchant of record. Any package bought in the last 30 days is refunded in full on request, no reason needed — the refund policy is a separate page and says exactly how.

If you are thinking of disputing a charge with your bank, please write first. Almost everything a chargeback is raised for is something we would simply have refunded.

Deleting your account is done from Settings in the app itself and takes effect at once. The privacy policy says what is kept, for how long, and who else sees what.

PHONYX is operated by I.E. Aleksei Iurasov, registered in Georgia. You can reach a person at support@phonyx.app.